According to a report released Feb. 6 by the American Customer Satisfaction Index the public’s satisfaction with the federal government is up 2.2 percent to 68.4 in 2012 compared to the previous year. Improved federal website quality, combined with a higher number of citizens using these upgraded online services, has been the main driver in citizen satisfaction.
Top 5
Two agencies own the top five federal websites as measured by customer satisfaction. The top five sites and their customer satisfaction scores are:
SSA: SSA Retirement Estimator– 91- SSA: SSA iClaim – 90
- SSA: Extra Help with Medicare Prescription Drug Plan Costs – 89
- HHS: National Heart, Lung, and Blood Institute – 87
- HHS: MedlinePlus en Español – 87